I must be missing something. My passport wont let me show up in file explorer but the computer knows its there as it when i go to the corner to safely remove usb it is there for removing and it lets me do it ok any help would be a appreciated i have a passport ultra and i works fine the light stays on all the time. It might be the case that the USB cable is faulty. If you have already checked your USB port and all the ports are not recognizing the WD my passport Ultra, you can try changing the USB cable. if that helps. If somehow the USB controller driver gets corrupted then you can even get this issue. The only way to get the device recognized is to reboot the computer with it connected, enter BIOS (and do nothing), and reboot again. It says the installation is complete, but the application does not show up on my system tray. I even see the button to eject the device, but I cannot find any option to select the drive and contents there in. Connect the Drive With Alternative USB Cable. R2D2_WD Posts 3606 Registration date … Step 2: Plug the WD my passport Ultra into another port and check f your computer detects it or not. Yes I have school stuffs in there Report. WD my passport ultra 2TB is not showing up on explorer.. Was this answer helpful? It doesn't show up in My computer, Device Manage or Disk Management. Under Western Digital, I only have WD Drive Utilities, WD Quick View and WD Security. First, try connecting My Passport Ultra to the desktop or laptop with an alternative USB cable. My PC is recognizing the hard drive as a device, but I’m unable to access any of the data that’s stored on the device. This problem may occur due to a number of different reasons. I have three years of pictures and files that are not backed up. The drive works fine on my other computer. My brand new Passport Ultra is no longer showing up as a drive under MY COMPUTER. Fix: WD My Passport Ultra not detected. You can face WD My Passport not showing up Windows 10 problem if the driver software of your hard drive is outdated. The cable may be faulty or the device drivers may not be installed correctly. Cancel. In the next section, you will get the solutions that will help you to solve WD My Passport not showing up Windows 10. WD Software & Downloads. I've saved quite a lot of important files inside the drive. If so, changing the cable will probably fix the issue. Thanks, Gary WD External Drives. I have a WD My Passport portable USB hard drive which one of my computers can't detect when plugged in. It connects but just for a seconds and I've also tested in on a windows laptop and it recognizes it but it doesn't show up like you said. WD Passport Ultra is detected, but I can't access the files. Why doesn’t my W10 systems recognize WD Backup? Clearly a strange issue! How to fix WD My Passport Ultra not showing up or being detected 1. I've changed the USB port but it still not working. The drive would light up and would show signs of ‘connecting’, the drive would be present in device manager, but the computer would not recognize the drive. Hi all. Score 3. Method 2: Change USB cable. When I go to Devices and printers I do see it there and all details show the device is working properly. If you are still unable to detect it, follow the next steps. WD Portable Drives. That a partial insertion of the USB plug would make the difference. Its a My Passport Ultra. "My 1TB WD external hard drive is not working on my Windows 10 PC and I can do nothing to the drive since it fails to show up in This PC. My model is My Passport Ultra WBBKD, which is a supported model. Yes No. I don't know what reasons have made the drive not responding, and neither I know any solutions. mjhudson123 October 23, 2017, 2:21pm #1. No WD Backup. It is no where to be found. 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