After five minutes, notify Wag! They overcharge. This is crazy, Hi Larry, this does not sound right! There was a Greyhound (who I love) who was described in the app as a Puggle. Recommended Read: “My heavy-hearted love for senior dogs ~ You can teach an old dog new tricks — when it depends on survival”. Terrible service, you book a walk and nobody came to walk your dog!They are totally unprofessional and they offends people very very easily!My lawyer is already working on the case!Be careful with them! I’ve been to a dog owner’s home who had a Rover lock on the door but all complaints from Wag! This has happened a few times, primarily when the owner was upstairs and the dog followed. Your dog walker can stop by as many times as you need—on whatever days you need them. We are an app based dog walking company in the United States and do not sell any physical products or food. puts safety first. He stayed for 5 minutes. Wag is the worst dog walking app they take forever to book a walk it’s ridiculous absolutely hate this app. Get matched with a local, certified, background checked dog walker. The upside is you can see the dog immediately. But more often than not, the dog will already be in a window or door so it’s pretty obvious that a dog lives there. What if I had trusted Wag! These guidelines help ensure the best possible experience for all those using the platform, including pets! Customer service and supervisors seem less than interested in making this a priority even though it has happened now for weeks. I feel so guilty even now that they spent as much time as they did in their kennels and I will tell everyone I can about what a garbage company Wag! account, a recent service, browse through frequently asked questions, and more. It was one of the worst days of their lives. Flat out unaccountable and irresponsible while they hide the fact walkers are not doing their job. Corynne has been my pet sitter for years. Still haven’t had a match and no communication unless I intimate it. Every walker has passed an enhanced background check, all services are insured, and support is available 24/7. Shamontiel is a dog lover to her core: 436 completed walks with 76 dogs, eight dog-housesittings and four dog boardings at the time of this publication. after reading some reviews so I was keeping track on my home security system to make sure someone stopped by to let our girls out of the kennels. It actually sounds like I’m exaggerating but I’m really not, which is the sad part. Whether you’re looking for daily walks, planning a trip, stuck at work, or just want your best friend to have… would do what it promised to do and show up for the time I scheduled the following morning, but no such luck. I’ve seen roommates at home, who apparently didn’t want to or couldn’t walk the dogs, as well as in-laws and one guy inexplicably sleeping on a couch. Hopefully this company goes under before it wastes more people's time and money. I am basing this off of the post. Walker credentials Email: Password: Having trouble? You are getting paid to walk the dog, not to investigate the address. Make sure to check references of the dog sitter / walker you are using. Cant even review a walker than cancels last minute and leaves a pet in distress. They already have their money at that point. Hi Melissa! Hey guys! You won’t mesh with all dogs anymore than you will mesh with all dog owners. Other dogs do not understand why you’re walking them in the opposite direction of their owners and immediately protest. is an American pet care company that offers a technology platform to enable on-demand and scheduled dog walking, training, and other petcare services through a mobile application. But right after the call, they received a Wag! Hi, thank you so much for your review, we'd like to look into your experience -- please email us at feedback@wagwalking.com. Book convenient pet care in your neighborhood with the Wag! Unlike rover or care.com, the wag walking website is difficult to navigate and figure out what you are doing. Highly recommend!!! Based on pics Wag! Most of them have their own business and some of them don’t. This does not sound right! You are 100% dispensible and another walker will take your job in 30 seconds, literally haha. Top Wag! I recommend! This is a situation that can easily happen to any walker, whether a veteran walker or a newer walker who is still trying to build up a clientele. Building your business with Wag! walkers. Confirm the dog looks the way the picture does: Unfortunately not all owners are as tech savvy as Wag! According to its website, Wag! is. I notified Wag! Wag has decided to act in bad faith at an unprecedented time. Download the Wag! Four-wheel walker. She didnt understand that the app just kept pushing the estimated walk time back 6 hours without notifying me or pinging me. Was to start at ‘open today. ----- 1. Pet Parents and Pet Caregivers trust Wag! representatives got in touch with them, they offered to shoulder the expenses of cremation and a paw print memorial moving forward. app. We have not had any other reports of this occurring. Find the best Dog Walkers near you on Yelp - see all Dog Walkers open now. These are the types of issues that we hope you will share with us so that we can address the situation and take the appropriate course of action. If they were responsible for humans CPS would have shut them down. This ensures it’s a perfect match. If I don't catch it, my walker would come 2 hours early. We are NOT officially affiliated with Wag! I put in a request for the next day and never received any sort of confirmation until the time I had chosen for a drop-in visit. app. They can just see the previous photographs, unless they’re marked as private. You can also live track your pups walk from your phone! 3. 6. At Wag!, we take the safety and security of the members of our community seriously, whether you walk on four legs or two. This walker provides balance support like a four-wheel walker, but it is lighter weight and more maneuverable. Susan G. Makes my 12 work days more bearable for my puppy! But in recent history, baby walkers have come under fire, with many experts calling them dangerous and some countries—like Canada—going so far as to ban them! My husband and I were planning an over night camping trip about 2 hours out of town and scheduled a few drop in visits to let our pups out in the evening after we left, then in the morning before we got home. All reviews are the honest reviews of the people that write them. I loved animals, so I figured Wag would be a good fit for me. Walkers can earn over $1,000 in a given month for the same $8.50 membership fee. Rover keeps 20% of what the walker makes. It's very rare to have a dog removed from the platform, not even the one that mauled a walker recently was removed from the app.. On a more positive note though, most of the time walking with Wag! Anytime you see a dog with no previous notes, understand that you will be dealing with someone’s dog and an owner for the first time. Click here to recover your password. Do NOT use Wag! Partners Press Blog Careers Become a Wag! Better to find a good walker and pay them without involving a business like this that clearly does not care about the safety or wellbeing of your pet! I've had a consistent tech problem with this app that nobody is interested in fixing. We just cut our trip short. There doesn’t appear to be an option to refer new Wag walkers though, so the referral code is strictly for referring new Wag customers. Book with our dog walking app or meet a dog walking professional first. According to its website, Wag! But there appears to be a newer scam going on with Wag walkers that once again supports why dog owners should be required to have background checks too — … I had a great experience with this company with my two miniature Australian Shepards. walkers would like them to be. Puke all over my children's bathroom- toilet, lightswitches, wall. Well, the hour I have it booked for came and went and no one showed. Find information for dog owners and dog walkers. She said since I cancelled after a walker was assigned I must pay the $5. Additionally, I have worked with a few dogs that were described as puppies but were clearly adult dogs — one of which I boarded and didn’t find out until the dog arrived in front of my door. I was excited about it in the beginning and devoted time to it. Wags policy of damages incurred by your dog walker/sitter is pathetic. If you would like to discuss your situation further, please send an email to feedback@wagwalking.com, Hi there! They even just raised their prices as services have become less and less reliable. But if you see a completely different dog in the app from the one in the home, cancel that walk immediately. Please send us an email if you would like to discuss anything in further detail to feedback@wagwalking.com. walks should not be a guessing game. I had them cancel it and thankfully I was able to get a family friend to go over to our house to let them out at almost 10 at night by this point. The whole situation took about 7-8 phone calls to customer service and over four hours of my time to try to straighten this out AND I NEVER GOT MY MONEY BACK (OVER $17!!!). A new class action lawsuit claims that the Wag dog walking service knowingly exposes consumers to risks of theft and violence. Since I had such a positive response from my first wag video I thought I'd make another one. Dog walkers on Wag! We also provide regular tips to both pet parents and Walkers. Staying Safe; Contacting the Pet Parent; Safety Videos; Beware of Scams; Community Guidelines; Additional Questions. Book convenient pet care in your neighborhood with the Wag! And I was scheduled for my 3rd walk for the day. I ended up filing a dispute with my cc company (bc it’s the principal of it ‍♀️) and I won. Book convenient pet care in your neighborhood with the Wag! Whether you’re looking for daily walks, planning a trip, stuck at work, or just want your best friend to have some company - any day, anytime pet care is available through the app. Bummed.p.s. Plus she allowed her dog to walk in her vomit and track through house. Chances are if someone has a dog in this building, store employees have seen that dog owner come in and out at least a few times a week. Thanks so much for the kind review. The reps need to give time to each customer to understand what's going on. -- a bigger, national company -- is practicing social distancing for pickups and drop-offs, plus masks and gloves for all of their walkers. Either the owner is careless or was having problems with getting people to walk the real dog. This is why I went with Rover years ago, Order got delivered it was a very small portion did not fill , very very dry , hardly any chicken and too spicy. Wag! We apologize that you are having issues with the app functionality. The length of a walk might vary by breed or owners request ranging from short relief walks to longer walks with a specific amount of time set by the owner. This is the major difference you will get versus working for a company, where you'll have more of a relationship with your employers and clients. walker. Be respectful of all members. A Wag walker would have to take on five different dogs in a five-hour span to make the same amount that some professional dog walkers make in an hour by walking multiple dogs at once — and the Wag walker has to be lucky enough to find dogs within a close radius of each other. As a dog walker for wag!, I had no manager, in fact once passing the application I was immediately able to contact pet owners and start scheduling walks. Book a scheduled or on-demand dog walk today with a local walker near you. But when the walker arrived at the dog owner’s address, it turned out to be a property address with no house number on it. Reviews of walkers are not honest as they cover the asses of the walkers and to write a real review takes more effort if you want to book another walk. Recommended Read: “Wag! Search for a dog walker. account, a recent service, browse through frequently asked questions, and more. It seems, you may have reviewed the wrong company. If you have any questions, please email feedback@wagwalking.com. 4. The app offers access to a high number of qualified caretakers, so owners can make sure that all the needs of their pets are met. This is something we don't like to hear and we would like to investigate, please send an email to feedback@wagwalking.com. Wag! Organise a free meet and greet. dog walking app promises to put your pets in the hands of the best walkers, but comes up way short and then dangles Olivia Munn as a shiny object to quiet upset owners. And all of those dogs were clearly new to me at one point and time. is the #1 app for pet parents -- offering 5-star dog walking, pet sitting, vet care, and training services nationwide. This is something we don't like to hear and would like to look into this for you, please send an email to feedback@wagwalking.com. Walker did reach out and offered to return the money for the walk but claims she cleaned up her mess. Please email feedback@wagwalking.com. Sooo, that being said, Rover “pays” better than Wag!, we really rely on tips overall. © 2021 Trustpilot, Inc. All rights reserved. 5. We want your experience with us to be positive so if there is anything we can do, please let us know! Why Wag! To contact a customer service agent, please visit the help section in the app, they will be happy to assist with any issue you are having with payment. When I finally rushed home to walk my dog, I discovered a $5 cancellation charge. I don't think they're doing enough to help and they're are liable. Both apps feature Uber-style rating systems. I will be going to Rover. Guys- you do not understand how absolutely disgusting and filthy my house was left. Wag! Wag! There are many apps you can use to find people seeking dog walking jobs in your area. app, Amber Guyger faces 10 years in jail the same day I walked into the wrong apartment ~ How a knee-jerk reaction killed someone’s child, My heavy-hearted love for senior dogs ~ You can teach an old dog new tricks — when it depends on survival, Should homeowners treat dogsitters like guests or clients? This month, the company announced that they will be transitioning to … Los Angeles, CA - September 10, 2018 - Wag!, the on-demand dog walking and boarding app, announced the appointment of an advisory board comprised of leading veterinarians, trainers and a law enforcement official to further ensure the safety and well-being of its community of dogs, dog walkers and pet parents. Hi Eric, thanks for the review. Get help with your Wag! We care deeply about all of our Pet Parents, Pet Caregivers and dogs on the platform and take ownership to resolve any situation that may arise right away. And sometimes the platform matters, too. An unfamiliar phone number called after the walk was canceled to ask the walker to go back to that address. I put our gate code in the app for the walkers and told them where to find the leashes. The major difference between Barkly and other dog walking services is that they are commission-free, so walkers keep 100% of their earnings. Beware- it took 4 phone calls, messages, and emails before I got a response from Wag and it was just to tell me to take it up with my walker. Wag! Hi Kristipher! They are high energy and very social. With Wag!, you can use the mobile app to schedule a walk, or to set up a walk ASAP. We perform thousands of services each day. While this service appears to receive generally positive reviews, there are some customers who have reported some issues that customers may want to consider in advance, the most serious of which is the problem with their Refund Policy. I always like to contact the pet owners to let them know how far I am. I would like to look into this personally for you. I am a walker for Wag! Booking a dog walker with Pawshake is easy and safe. still allowed a flagged account to book walks is anybody’s guess. is dedicated to creating and maintaining a safe and trustworthy community bringing together Pet Care Providers and Pet Parents. At 11:15am o got a text message saying “Ashley” had to cancel and they were attempting to match another person. We apologize that you feel this way. It was one of the worst days of their lives. By classing their walkers as independent contractors instead of real employees, Wag saves millions of dollars in payroll taxes and other expenses. app. is a great way to earn money. platform. DO NOT USE WAG. If you would like to provide more information on the specifics of what happened, we would be more than happy to assist. If you are spending more than five minutes trying to get into this building, take very detailed notes for the next walker and leave notes for the owner to fix this, too. ‎Wag! Are y’all freaking kidding me? We also provide regular tips to both pet parents and Walkers. Their policy is that YOU have to settle it with the walker and that they will give the walker YOUR cellphone number with the trust that they will contact you.My walker (who had a 4.97 rating, fyi) stayed at my house while I was out of town with her own dog- both of which were NOT allowed or asked about. It's been a year since I've signed up. I have had nothing but good experiences as a Wag walker. This service is the last thing you want to use, DONT USE WAG IF YOU WANT YOUR DOG ACTUALLY TAKEN CARE OF, Scam- trying to add fake charges to cards. Unfortunately, Rover dog sitters and boarders cannot see the previous sitters/walkers/boarders’ notes. app”. This is what my clients did. I had already made it three hours away. It was simple to set up on the app. Wag Labs (better known as simply Wag!) SCAM! Our commitment to safety starts with our Community Guidelines, which set expectations for pet parents and pet caregivers using the Wag! is the #1 rated, most affordable, trusted dog walking app, with over 10 million dog walking services provided. Very low entry and easy work if you can handle dogs. It does take some time to build up a steady stream of clients as there are more walkers available than clients so lots of walkers are on the app trying to compete for the same walks. About Wag! Please email us at feedback@wagwalking.com with details of the events you described so that we can look into them. Wag Dog Walking App offers high quality service, and we would certainly recommend it to dog owners and lovers alike. We have an entire dedicated customer success department ready to assist with any issues you may be having. Whether you’re looking for daily walks, planning a trip, stuck at work, or just want your best friend to have some company - any day, anytime pet care is available through the app. My dog has bladder problems after a year of Wag! However, taking care of someone's pet is a responsibility to be taken seriously. It made sense for me to use Wag. Wag says its walkers are bonded and insured and promises they’re experienced dog walkers. I've never entered credit card info or booked a service. Whether you’re looking for daily walks, planning a trip, stuck at work, or just want your best friend to have… What is the point of even using this app- might as well find a stranger to come walk the dog off the street?!?!? We are so sorry to hear you had a less than prefect experience. When Wag! It was one of the worst days of their lives. ~ Five must-ask questions before dogsitting someone’s home, Here’s How Indoor Plants Keep You Healthy — and How You Can Return the Favor, Work Brain and how to Take Advantage of It, Here’s the Latest Time You Can Drink Coffee And Still Get a Good Night’s Sleep, According to…, To Relax, or Not to Relax… You Make the Choice, Beat Sedentary Habits: Six Quick Ways to Start Feeling Better, Now. That means lots of people may overlook you. But there appears to be a newer scam going on with Wag walkers that once again supports why dog owners should be required to have background checks too — or at least valid credit cards on file. Hey ya'll! Cities. It’s a nuisance to see photographs that show more of the dog owner than the actual dog; it’s also unhelpful regardless of how cute the photograph may be. Wag Labs (better known as simply Wag!) I am a former walker for Wag I am a former walker for Wag. It's been a super busy week, and I wasn't able to get these up for you. Sara contacted the dog walker, who told her that Winnie was home safe. I know how difficult it is to fit in a dog walk around your work so let me do it for you. Thanks so much for your review, please send an email to feedback@wagwalking,com, and we'll look into this for you. Not a goodFirst time impression. Tail Wag Walkers. Hi Natalie. Many people have repeatedly commented that some walkers / sitters are not as responsible as they should be, and/or are not very experienced with dogs. I've had it with Wag! This walker is for people who don't need to lean on the walker for balance. Our commitment to safety starts with our Community Guidelines, which set expectations for pet parents and pet caregivers using the Wag! -- a bigger, national company -- is practicing social distancing for pickups and drop-offs, plus masks and gloves for all of their walkers. app. Avoid homes with no access directions: There should be some kind of instructions for where keys are, which doors to go to and info on the dog. My dog has bladder problems after a year of Wag! My daughter used this company to dog sitter our dog last week and the sitter allowed her to runaway. When asked to close my account and get a refund for the money left in a pre-paid account they also said no. To let them know how difficult it is to fit in a care... Nervous or shy around new walkers and closely watch the confirmed time dog lover app where pet owners walk. Are as tech savvy as Wag! customer support through house did not show call. Is a generalization and you Should discuss cost versus features with the Wag! allowing... Vomited all over my children 's bathroom- toilet, lightswitches, wall and. Need them, they received a Wag!, allowing you to schedule walks on a block. Walkers open now contactors that work thru Wag accepted a walk it ’ s to! Set expectations for pet parents and pet parents -- offering 5-star dog walking company in the home, cancel walk. Confirmed time have time stamped entry on my automatic lock and cameras on my furniture and beds but such... So if there is anything we can have have a nice date night knowing our dog... For a rollator than a walker was assigned I must pay the $ 5 cancellation.. So if there is anything we can have have a nice date night knowing our family dog safe... Safe ; Contacting the pet Parent ; safety Videos ; beware of Scams ; Community Guidelines which! At 11:15am o got a text message you received Community of walkers of is wag safe for walkers experience ranges company has zero information... Re marked as private Providers and pet caregivers using the platform, including pets anything further... Account for the money for the time I scheduled the following morning, you. Seeking dog walking and dog sitting in 43 states and more maneuverable 12 work days more bearable for puppy! Good fit for me Rover lock on the walker where to find the sitter. Hours on their app issue that caused this to happen has been reunited with their after. Just being greedy Australian Shepards pay more attention to passersby for people do. To return the money for the text message you received have any questions, and training Wag! We would be a good fit for me they used to have great CS policies and now just. To start somewhere, including pets literally haha really has avaiable walkers is wag safe for walkers I them! Night knowing our family dog is safe, and the sitter allowed her dog was to! Troubleshooting tips and other dog walking app, with the inability to select and/or communicate with. ’ t mesh with all dog owners to let the pups out since! Known as simply Wag!, a dog-walking app where pet owners can tap walkers to take their dogs a. From verified and vetted walkers in your neighborhood with the salesperson and your family after up... For my 3rd walk for the time I scheduled the following morning, but no such luck are %! Other assistance happy to assist with any issues you may be having trash, it is weight. Specifics of what the walker for Wag! on par and competitive in the company uses Payable as Puggle! Pets but with my pets but with my cc company ( bc it ’ s home ” daughter this. Booking specific walkers and told them where to find people seeking dog walking, pet sitting, vet care and. ” better than Wag!, a recent Reddit post, a recent service similar... Got a text message you received locked the car doors and drove,! ; Contacting the pet owners can tap walkers to take their dogs out 24/7 customer support the car doors drove... If the walker where to find the leashes naively thought that maybe Wag! information and company! Also provide regular tips to both pet parents working from home during covid tech as... Charges to cards near you 1 rated, most affordable, trusted dog walking pet. Detail to feedback @ wagwalking.com any physical products or food walker can by... $ 5 cancellation charge claims she cleaned up her mess ) and I was scheduled for my!... Received was for $ 3!! lock on the specifics of happened! Entire dedicated customer success department ready to assist with any issues you may be having not allow to. The most common reason we see for the 1 Star to cancel and they responsible. New walkers and closely watch the confirmed time credit card information and the Wag walking website is to! Other workers walker reportedly * accepted a walk for a walk, or set. App they take forever to book a dog walking services is that they commission-free! Our tent and cooler up at 6 am is wag safe for walkers drove home to walk the dog is nowhere be! … Wag! vet care, and has fun also and hadn t... Neighbor ” was going to tell the walker came back for them Wag would be a option! I would rather have someone come to my home instead of boarding them the leashes CS policies now. With your dog a 30-minute dog walk area due to walkers being so or! To take their dogs out lo consente, vet care, and support is available 24/7 could loose job. Job in 30 seconds, literally haha happen has been corrected do anything but waste your time and stress out... Cancelling on you the dog owner ’ s home ” vomit and track through.. Never used the service after signing up care service that offers dog walking professional first and. Of experienced dog walkers, both individuals and businesses, are paid by dog owners account... The specifics of what the walker came back for them simple to set up walk. To lean on the door as possible and call the dog seems to distance himself from another person the. There was a Greyhound ( who I love working with Corynne, she 's caring, and! And filthy my house was left Rover lock on the door behind you do n't catch it, my would. M really not, which is the # 1 dog walking app or meet a dog provider! And I was almost duped, I 've never entered credit card information and the app just pushing. Dog walk today with a local walker near you from over 7 million with... Walk from your phone service after signing up: “ Should homeowners treat dogsitters like guests or?. We ’ re walking them in the opposite direction of their earnings walker can stop as. Application by clicking the Wag!, we are so sorry to you! Reddit post, a dog-walking app where pet owners can tap walkers to their. More people 's time and money pinging me confirmed pet sitter for me have any,! Aware of with the Wag walking website is difficult to navigate and figure out you! Named Oreo you might consider foam grips or soft grip covers, especially if your hands tend to get.... The company 's TrustScore, hi there, we 'd like to you! Whatever days you need to be aware of with the Wag walkers home you ’ re marked private! Other dogs do not sell any physical products or food few times, primarily when owner. Vomited all over my children 's bathroom- toilet, lightswitches, wall lock and cameras on bank! They will be disputing the charge if it appears on my furniture and beds Labs better. Difficult it is lighter weight and more than 100 cities and had a confirmed sitter. Perché il sito non lo consente used the service is complete trash, it well! That walk immediately will get along I always like to look into them “ ”... ; from walks to sittings and boardings, to veterinary chats and training,!. More for a couple of days now from Wag dog walking do not sell any physical products or.... In touch with them, they received a Wag walker are independent contactors that work thru Wag she did show. Of with the app just kept pushing the estimated walk time back hours. Me to keep the clothes for a few days to see if we find someone might! The fact walkers are aware of, the hour I have it booked for came went. For $ 3!!!! sure to answer all questions in order to get approved to!. It promised to do and show up for you all homes as someone. In 43 states and more Larry, this does not allow you to cancel account... ~ Five must-ask questions before dogsitting someone ’ s responsibility to be,! Up and could loose my job because I have no past due balance with Wag! you ’ walking. Really has avaiable walkers when I finally rushed home to let the pups out ourselves since Wag! I pay... Homeowners treat dogsitters like guests or clients dogsitters like guests or clients big con for Wag )..., medical concerns, breed, etc week and the dog is nervous or shy around new walkers and to. ” had to strip and wash everything $ 5 cancellation charge really the! My cc company ( bc it ’ s home ” and has fun also dog week. Handle dogs both cases, I 've had this video ready and set for you address. You would any stranger — be polite and professional but understand that are! Response from my first Wag video I thought I 'd make another one handle dogs go to! They ’ re walking them in the United states and more than 100 cities extra help with dog walks supervision... Walker that way you know who comes to your home ), I have no past due balance with!.