This was another delaying tactic. very helpful and informative advisor - felt comfortable in renewing my policy with them, we have always bought insurance for traveling from you we find the prices are good. Unfair and unprofessional. Needless to say I never had any follow up to my email. Great price for my annual multi trip ,90 day max per trip, with a medical condition! | Read 10,661-10,680 Reviews out of 23,312 You've already flagged this eddie hall 8 reviews. Invite me then. Every part of the process has been protracted. That's what matters. However, all of our reviews are posted by our customers. Share. Well I just have it open here now!! They were very happy to take my money but not to pay claims. Just a list of bogus positive reviews made by company employees, to try and keep this scam of a company's reviews mostly positive. Heard similar stories of these delaying tactics. My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About InsureandGo USA Reviews 655 • Great . So I'm really at a loose end to understand why anyone would actually be taking out insurance with insure n go with all these negative reviews of failed legitimate claims. Thanks. !Further to your template reply below, with the greatest respect your response does not address either of the issues I raise. Insure to Go. I have requested a letter of deadlock to take my case to the Ombudsman but still haven't received that. Here are some of the nice things they’ve been saying about us: We cover over 50 activities! Do you agree with InsureandGo UK’s TrustScore? So I'm really at a loose end to understand why anyone would actually be taking out insurance with insure n go with all these negative reviews of failed legitimate claims. Let's see what happens if and when I need to make a claim. Shocking Service - I submitted my claim on the 31.03.2020. Insure and go would not pay so I am still chasing Aegean Air. Check out what 23,227 people have written so far, and share your own experience. Not only that, but over 16,500 people have given our service a 5 star review on Trustpilot! No hassle at all with automatic renew.On the phone staff are informative and quick to resolve any issues.Have used the company for a few years nowDefinitely recommended , Do yourself a favour and read through the reviews (seperate to refund issues but claiming on your policy as well). I purchased insurance for a cruise and basically THEY COULD NOT PROVIDE A SERVICE AND REFUSED TO THE DEATH TO REFUND MY MONEY BACK. Voice your opinion today and hear what 22943 customers have already said. InsureandGo travel insurance: how can I claim? Do you agree with Insureandgo's TrustScore? etc.I do not recommend this insurance company. Paid my travel insurance in full before COVID19. Can't get through to customer service, online helpdesk can't help. I would recommend to anyone else who is being messed about by these scoundrels to claim directly using their credit card Chargeback - we did and received all our hotel costs back in full. Yes the gentleman sorted everthing for me please thank him brilliant young man. On the basis of a really good interaction back then, with prompt, full, efficient payment of a claim. Great service, Only the latest review will count in the company's TrustScore. Had a nice experience with this company with getting travel insurance would use this company again. I posted a review yesterday to say that Insure and Go (I&G) continue to ignore my claim more than 35 weeks after it was made. I bought insurance from this company for years and made no claim. There are 8 customers that ford insure, rating them as bad. The amount of my Claim is around £5,000. Very disappointed, after being years with them. Now Insure & Go still cannot give me a travel policy therefore this hold is no longer sufficient for me. I am out of pocket $1640, and I am supposed to get credit from 2 companies, one of which I have been unable to communicate with to arrange the credit! What do Insure and Go Travel Insurance reviews by customer say? Unfortunately, the pandemic has led to a greater volume claims compared to normal, which caused assessment timescales to be extended. I do apologise for the automatic renewal of the policy, Simon. Reply. They dealt with part of the claim but totally missed a whole chunk of the claim. Thanks. The Ombudsman is not put off by this and have accepted the case for investigation and I am confident of a successful outcome.Some 19 weeks after my claim I&G decided to require a letter from Barclaycard stating they would not cover my loss. | Read 161-180 Reviews out of 655. As ever, this is just not true! Anyway we were not covered for pandemics!! Easy web site to navigate with an excellent choice of options re level of insurance. How does Which? Check out what 4,015 people have written so far, and share your own experience. | Read 621-640 Reviews out of 23,327 24-hour assistance while you’re abroad. Voice your opinion today and hear what 21,326 customers have already said. Check out what 23,312 people have written so far, and share your own experience. | Read 8,001-8,020 Reviews out of 23,331 Claim still unpaid and keeps being delayed. I suppose it's hard for them to filter legitimate reviews against bogus ones. InsureandGo will lose more business from other customers as reviews like this increase and the word spreads. It was an exclusion on our policy. Seemed to be inexperienced untrained staff. Well did you read my lengthy email?? However, I am glad to hear that your claim has been settled and your complaint has been resolved. I am not very happy about this re-quote because it will, no doubt, require that i have to pay an extra cost.This would not do your company's reputation any good. Only the latest review will count in the company's TrustScore. You've already flagged this Reply from InsureandGo UK. ... Insurance2Go received 4.5 out of 5 stars, with 94% of the 1,861 customers who left reviews saying they would recommend the service. Categories My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About InsureandGo USA Reviews … I only started going with insure and Go in 2014 because they were Choice RECOMMENDED. Send an email and we will respond within 3 days'. I would thoroughly recommend this company. I am sorry to hear about the outcome of your claim, Claire. Super fast online service at the most incredible rates in Ireland. The truth of the the matter is, "they wouldn't". I pointed out the ridiculousness of a failure to tell me if I’m insured under my annual policy. Do you agree with InsureandGo UK’s 4-star rating? Fractured my shoulder skiing and the performance to claim was a joke. I took this Travel Insurance out from a comparison website, And at the end of the year they took money from my account without my authorization and Renewed it. Reply. Modern day conmen. However, I am glad to hear that you have been able to recuperate your lost expenses. Check out what 23,255 people have written so far, and share your own experience. In regards to the documents requested, it may be the case that the information that the claims handlers require has not yet been provided on the documentation you have sent. Check out what 22,943 people have written so far, and share your own experience. This is a requirement when lodging a complaint with the Insurance Ombudsman and I&G have 8 weeks to respond. Check out what 23,235 people have written so far, and share your own experience. | Read 641-660 Reviews out of 23,357 InsureandGo travel insurance covers the basics for reimbursement should you have to cancel your trip or have a medical emergency during your travels. Their time-delaying tactics are outrageous - expect any reply to take months (if they even bother to reply). But to refuse to take a company position on this is ridiculous. Conflicting information originally as to whether we'd be covered for Tenerife in March. However, our claims team are now working on updates and new information on claims from 1st-6th December 2020 as of today's date. Made a covid related claim back in early March 2020. | Read 101-120 Reviews out of 4,026. We know you're more excited about your holiday than you are about getting travel insurance. The truth of the the matter is, "they wouldn't". I have three more policies this year which I will probably lose my money for. All documentation was provided at the time, but claims department keep asking for a receipt from Jet2 airlines. I am very sorry to hear that not only your trip but your wedding was affected by the pandemic and had to be cancelled. This company is the worst of the worst and the sooner they are gone, the better. I now require another 6 month extension to that hold. Read about their experiences and share your own! My trip was curtailed due to Covid, I incurred hundreds of pounds of travel expenses to get home and have been waiting for them to process my claim for 3 months. I understand a lot of people have made claims but it took them 7 months to reply to my claim and then tried deducting me £200 saying I'd already been refunded. I called the Insure and Go office and spoke to a young lady who listened to my problem and promptly told me that she would have to arrange a re- quote. Insure and Go Services - The Very Worst Insure and Go Services. Voice your opinion today and hear what 655 customers have already said. So I checked with Insure&go to ensure they would not consider that international travel from a tier 3 area would invalidate my insurance cover in any way. Awful service. InsureandGo are incompetent - NEVER USE THEM!Basically they use every excuse not to pay out on a valid claim. However, our claims team are now working on updates and new information on claims from 18-26th November as of today's date. It also has a plan geared for cruises. Do you agree with InsureandGo UK’s 4-star rating? Voice your opinion today and hear what 4015 customers have already said. Unfortunately, the pandemic has led to a greater volume claims compared to normal, which caused assessment timescales to be extended. However unfortunately their service level has really gone downhill. Came back to Insure and Go. They at least had the sense to offer me a full refund, which I obviously accepted, but I find the situation totally unbelievable. Check out what 23,331 people have written so far, and share your own experience. If something happens while you’re away on holiday, you need to know there’s someone you can call. and get full access to these results and all our reviews. Review by Steve 4 months ago. After I subsequently wrote a complaint email to them, Jane rang eventually to ask how could she help me? A free inside look at company reviews and salaries posted anonymously by employees. Claimed a total of approx £ 1200 and they paid £348 because they get you to separate to three claims and my brand new Oakley goggles worth £185 said only would pay £27 ..... gave up with this company never again will I use them. However anyone leaving a positive review of an insurance company, I would assume would have looked at reviews of the said company before taking out an insurance policy. When I phoned the other day I was told that the company is not doing this and only offering me a pro-rata credit. The excuses/ "policies" they kept coming back with was RIDICULOUS.I STRONGLY advise that you dont bother wasting your time dealing with insure&go and have AFCA (ombudsman), Paypal etc deal with them as THEY SUDDENLY SUBMIT (dodgy) and all resolved within a day! Categories My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About InsureandGo UK Reviews … I do apologise for the delays and the issues you have had with your claim, Andy. I do hope that you are able to rearrange this soon, Angela. Unfortunately, the pandemic has led to a greater volume claims being submitted compared to normal, which caused assessment timescales to be extended. However, I did go on to the chat line to see if there was an update and when I asked the question I was told 'sorry we are having a problem with chat so I cannot help. You say you rely on the FCDO advice and not Tiers .... but if you referred to the FCDO advice at the time ... it referred to Tiers. Do you agree with InsureandGo UK’s 4-star rating? Don’t use this company, they do not pay out and use delay tactics. Ive now been waiting over a 100 days and no end in sight. Unfortunately, the pandemic led to a greater amount of claim submissions compared to normal, which caused our assessment timescales to be extended. 23,357 people have already reviewed InsureandGo UK. Check out what 4,026 people have written so far, and share your own experience. Do you agree with InsureandGo UK’s 4-star rating? My claim for holiday curtailment in March is not being dealt with and l cannot get in touch with the company. Had a honeymoon booked (from pre-new variant covid when things we’re looking brighter) The Govt guidance on whether international travel is allowed from a Tier 3 area is very ambiguous. 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Is that claims might take up to my last email is that claims might up... Experience that you are able to recuperate your lost expenses further to your template reply below, with score... Lacks some of the policy, Simon very stressful as we were left in....