8. Ensure service level agreements and key performance indicators are met for transaction processing; ensure quality control and quality assurance is implemented within the area of responsibility If required, process human resources actions related to contract management and administration of entitlements and benefits in the Organization’s Enterprise Resource Planning (ERP) system. KEY PERFORMANCE OBJECTIVES Key Selection Criteria Key Performance Indicator • Word-processing – Word 97 Advanced, Excel Basic and Internet usage • Demonstrated reception skills including switchboard, document & data control • Demonstrated skill in updating data Prepare the annual and periodic reports on all the work and activities carried out, including an account of the Section’s achievements measured against Key Performance Indicators, providing accurate data and statistics, and identifying the obstacles and challenges encountered and the measures taken in that regard Divisional input provided for reporting purposes to PSLMR; 3. KeyDocs: performance management materials. A customer service KPI or metric is a performance measurement that is used by customer service teams and by the customer support management to monitor, visualize, analyze and optimize customer relations by taking advantage of an … J. Braam, Chief Administrative Officer – Fuel System – TSSA Issues. How can I do performance management for administrative staff? The person is to display and ensure that excellent organizational, prioritization and administrative skills are carried out in the Ministers Office at all times. Key Results Area – Administration Key Performance Indicators TARGET To provide secretarial and administrative support to the Member Services – Member Education Staff. Read on: The complete guide on KPI dashboards. Print; Save for later Share with colleagues; Contents. An example of a Balanced Scorecard that CEOs can use as a template to start building their own strategy execution and performance measurement systems. We've assembled a collection of sample metrics and key performance indicators (KPIs) that you can use as a starting point. They are the quantifiable, outcome-based statements you’ll use to measure if you’re on track to meet your goals or objectives. Ask an Admin was created by Office Dynamics to help administrative professionals with their problems through the help of their peers. 7. Administration Officer Job Description & Person Specification JOB TITLE: Administration Officer SALARY: ... Providing secretarial and administrative support to the fundraising team with specific responsibility for accurate data inputting of donations, fundraising, Gift Aid claims and correspondence both written and verbal with donors and fundraising. Key Performance Indicators (KPIs), performance reviews and appraisals should be available to all your staff so they know how they've been doing and what further development or training they need to undertake to improve. Article tools. A key performance indicator (KPI) is a value used to monitor and measure effectiveness. In this article, you will find advice and KeyDoc proformas to help you with the performance management of support staff. You can also discuss any … Assist with the preparation of Reports and other documentation as required. Key Performance Indicators define factors the institution needs to benchmark and monitor. All activities at the Divisional level within the operational plans completed and delivered as planned; 2. Real-time KPI management and tracking ensure that the Compliance Executive can ensure that employees meet the stated Key Performance Indicators as set out by the organization. KPIs vary according to the employee's position, title, qualifications and, sometimes, tenure with the organization. Administrative and Support; Waste Management and Remediation Services. Prime Minister’s engagements and programmes are prepared in a timely manner; and . Administrative Officer (Private Office) Liaises with: Internal and External Stakeholders . We offer a dynamic environment, a positive work culture and a team of motivated professionals. Thanks! Please view the Position Description which further details: knowledge and qualifications, skills and experience key responsibilities and accountabilities and key performance indicators. Administrative and Support; Waste Management and Remediation Services. PART 4 ITEMS FOR DISCUSSION 9. Performance reviews and appraisals. This position has Key Performance Indicators (KPIs) aligned to it and are a requirement of the position. We also point to suggested objectives and standards. Control the time-keeping of the division personnel against their flexitime records and leave forms so that correct personnel records are kept and control exercised. Role: Senior Administrative Officer – Training Salary Band: Band G Salary range: $28,605.45 - $38,140.60 ... Key Performance Indicators 1. Waste Management and Remediation Services KPIs . Sep 14, 2014. chief administrative officer KPI In this ppt file, you can ref KPI materials. Assist with implementation of auditing and other quality assurance processes in relation to Service Deliver Outcomes, Key Performance Indicators and other Rehabilitation and Reintegration activities as required. 1. Benefits. Smooth running to day to day HR activities with all Human Resources activities are carried out in line with the required policies and within deadline. Trying to come up with some key performance indicators (KPI’s, Measures / Metrics) to measure the effectiveness and efficiency of our benefits administration processes. KPIs specify what is measured and assessment techniques detail how and when it will be measured. 6. 2. Key topics of the article: Top 4 Most Important Goals; Balanced Scorecard for a CEO; KPIs for a CEO; Cascade CEO’s Scorecard ; Software Automation; CEO Scorecard. Key performance indicators (KPIs) are a set of performance measurements that demonstrate how effectively an organization is achieving key objectives. Customer Service Key Performance Indicators and Metrics See different templates & designs Track the right support KPIs for a great customer experience . These sample KPIs reflect common metrics for both departments and industries. Performance will be measured through the following indicators: All Hon. Ability 585 for ERP for Manufacturing (SMB) Certification Report Ability 585 is TEC Certified for online evaluation of enterprise resource planning (ERP) for manufacturing (SMB) solutions in the ERP Evaluation Center. Advice on performance management. Please read the question and comment below. Objectives give employees focus, and appraisals make them feel their good work is being recognised. READ MORE on www.slideshare.net . J. Braam, Chief Administrative Officer – Huron Primary Transmission Main Acoustic Fibre Optic Monitoring System Project. 48 HR KPIs & Metric Examples (And How To Implement Them) | ClearPoint Strategy. Some Examples of KPIs . To be effective, a KPI must be: Well-defined and quantifiable. We’ve assembled a collection of sample Key Performance Indicators for you to use as a starting point when building scorecards. Assessment techniques provide the mechanism for measuring and evaluating the defined factors to evaluate progress or impact. All logistical arrangements are done within the given timeframe. Marje M asks: My boss is making me write my own Key Performance Indicators. Brisbane QLD. Sign up for similar job alerts. PERSON … KEY PERFORMANCE INDICATORS Performance will be measured through the following indicators: 1. By Department. To provide assistance in handling of company’s administrative functions in line approved procedures and policies . Please login to bookmark. 2. KPIs not only provide an organization with a focus for strategic and operational improvement, but a way to compare achievements to similar organizations. Good plans use 5-7 KPIs to manage and track the progress of their plan. 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