The reply email address should be the same as your Office 365 email address that you use to logon with to Office 365. See how easy it is to install an app. SSL/TLS. (Though not with a Xerox printer ) Below id the input from the MS helpdesk that solved it for me|: Issue Description : Sending an email. Re: Xerox 7225 Scan to Office365 with SSL. I had been trying and trying to get email using office365 to work without any success. System Software Version: 073.030.075.34540, Our company use Exchange Online (Office365). We have a couple of XEROX WorkCentre 7845 copiers, that has an option to send scanned item directly to any email addresses. Enter a valid e … We have a quick and simple solution that as of today, 9-19-2018 after the TLS 1.2 implementation, seems to be working. There is a free option if you’re not sending a lot of emails. Scan … Recently Microsoft Office 365 SMTP implemented the mandatory use of TLS 1.2 which may cause issues with your Sharp MFP scanning to email. As per the below link we are configuring the scan to email using SMTP Client Submission (option 1) I was also on 68.10.91 but now have upgraded to the SPAR of 68.11.23. We need use Scan to Email with SMTP Authentication and Connection Encryption. Thanks. Supercell 活動. Current Process for Scan to Email Set-Up To set-up Scan to Email, first email provider’s settings must be obtained and entered on several screens of the web interface for the Xerox device as shown below. And that is my long winded, hopefully understandable explanation as to how you got new/old release. Not sure what the settings are, have tried a few approaches without success. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. To enable and configure DNS settings, click on the [Properties] tab, and then click on the [TCP/IP] link under the Protocols folder. So, to use the SHA-2 example, all the SMTP servers were upgraded about 2 years ago to use SHA-2, but almost all our printers used and supported just SHA-1, so when the rollover happened, the printers all just stopped, and most of them would display the Generic " I have no idea what the server just said to my login name attempt, but it sure wasn't a language I know, and it won't let me try my password" code (017-714). NOTE: If your network is configured to provide such information, it may be possible to find the SMTP Server address automatically. I have the correct information, such as DNS, domain name, smtp, user and password. Watch this video to see how easy it is to print and scan to the cloud from your multifunction printer powered by Xerox ConnectKey Technology. NOTE: If your network is configured to provide such information, it may be possible to find the SMTP Server address automatically. Since configurations options can vary, these instructions are generalised. Is it SMTP client submission or SMTP reply? This procedure is for Sharp multi-function devices. Your printer uses SMTP to transmit scanned images, Internet fax jobs, and alerts through email. (Data loss will occur), I try your sollution but recive below error. Recently Microsoft Office 365 SMTP implemented the mandatory use of TLS 1.2 which may cause issues with your Sharp MFP scanning to email. Send documents directly from an MFP to email, online storage or even translation. So General can gets months of testing, and spars can get hours/weeks, because they just test what has been changed. Click on SMTP Configuration Test to test the settings. Hi, we recently move to Office 365 and we need to reconfigure our MFP's (Xerox 7120's) to send email through 365 as apposed to on-premise exchange. Apologies for the late respond. Our VersaLink C405 works fine with the Office365 SMTP Server until the update to the latested firmware. Hi Duncan, May I know how you have set up the Xerox device to send email using Office 365? Procedure for Scan to Email Setup 1. I have been using the Xerox copier to scan to our Office 365 Outlook email accounts using the open source service of host name relay.appriver.com and port 2525. How to set up Scan To Email for Office 365. The Xerox Support Community is powered by Khoros. Really appreciate your help, patience and guidance on case. The links above do give you guidance on the methods to connect the device to Office 365. I have encountered a problem with the office 365 scan to email. The problem has occurred on every Versalink machine that I have to install, I was wondering if anybody here is expierencing the same problem. Setup scan to email from a HP Multi-function Device I am going to demonstrate using a HP PageWide Pro 477dw MFP, but the same method will work for any brand. *****************************************************************************************************************************************************. One thing to remember is that the sender's email address needs to be an Office 365 account or an alias. See the Related Content section for additional information. Office 365 Scan To Email Not Working – SMTP TLS Fix. Contact your System Administrator for assistance configuring DNS. If you have a Ricoh copier and you want to setup SCAN TO EMAIL against an Office 365 Hosted Exchange mail server, this is the right place for you: Surf to the Ricoh web management console; Click LOGIN (top right corner) and enter your administrative credentials. © 2021 XEROX CORPORATION. Share them with others and work together at the same time. When a user does a test scan we get 027-504. Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube. Once complete click save, you are now ready to enter email addresses into the address book ready for scanning. The problem has occurred on every Versalink machine that I have to install, I was wondering if anybody here is expierencing the same problem. Which is something that has happened previously, and I will now explain why it happens occasionally. I do not understand why xerox do not go through these settings in detail in their documentation. All rights reserved. Below URL you can find log, please help me. The Microsoft 365 or Office 365 connector that you configure authenticates your device or application with Microsoft 365 or Office 365 using an IP address. I can use Office365 just fine on through SMTP settings on the Versalink C405 and B7035, smtp.office365.com on port 587 using STARTTLS. Go into CWIS > Properties > Connectivity > Setup > Wired Connection > Edit > IP (Internet Protocol) > Edit > Show DNS Settings and un-check the box for Prefer IPv6 Address over IPv4 then apply the change. To access the web interface, users must also obtain the IP address of … I now have two colour xerox laser mfp's but will not purchase xerox again. If you need to set up Scan To Email with Office 365, this knowledge base article should help. We have recently migrated from on-premise Exchange to Office 365. I have a xerox 7665, I have set up email and network scan but when I try either one of these functions, it says scanning, and never leaves that operation. Method 1: Using Office 365 as the SMTP Server. the default username is admin and the password is null/blank/empty Could you please provide step by step manual for this. Enter a valid e-mail … Xerox WorkCentre 3335/3345 manual : Scanning. They are currently too difficult to configure. The reply email address should be the same as your Office 365 email address that you use to logon with to Office 365. Collaborate for free with online versions of Microsoft Word, PowerPoint, Excel, and OneNote. Joe thanks for the screenshot above. Set the email address as something from your domain, you need an account that has a valid mailbox (e.g. We have a quick and simple solution that as of today, 9-19-2018 after the TLS 1.2 implementation, seems to be working. This field gets populated when you first setup SMTP, but does not get changed when you change the SMTP section later. Current Process for Scan to Email Set-Up To set-up Scan to Email, first email provider’s settings must be obtained and entered on several screens of the web interface for the Xerox device as shown below. I'm not sure if this was the issue with the message just sitting in the queue though. Regards, SoonHong. Xerox ConnectKey connects your paper and digital workplace. Enter an Office 365 email address in Default [From:] Address field. Click This PC, located on your desktop. (The Username and Password will be unique to your organsation). If TLS/StartTLS encryption is required, then select TLS from the Secure E-mail Connection with SSL/TLS: drop down menu. In the Embedded Web Server, click Properties > Connectivity > Setup. ; On the SMTP (Email) page, click the SMTP Authentication tab. Issue Resolution : I would request you to try the I looked at the release notes for the 2 versions, and it is indeed true, fixes from the older are not in the newer. Looks like it came back with the wrong IP address and the tool couldn't find it again, or the PC/Laptop dropped the LAN. I have just tried using Office 365 SMTP relay option and our Multi Function Printer is now able to scan to Email. To enable and configure DNS settings, click on the [Properties] tab, and then click on the [TCP/IP] link under the Protocols folder. Newest firmware is nearly useless as a term, there is the newest available on Xerox.com, the newest available within the printer when you check for upddates and the newest spar version, and all 3 are and can be different. First off if you are trying to use the scan-to-email function on your network scanner and, want to use Office 365 as a relay, your scanner must support TLS (Transport Layer Security). Then you will need to get someone else to try, the settings I listed are exactly what is needed, the firmware I linked is the latest one available and it can't be corruption because you have completely wiped the device and rebuilt it from scratch (altboot). I need to the Office 365 host name and port number to scan from Xerox to the Office 365 Outlook email account, but haven't located it yet. Method 2: Using SendGrid as the SMTP Server. Installed the Release this morning and now Scan2Mail with smtp.office365.com works again !! 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