You can find contact details for BigBadToyStore above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully … My personal experience, BBTS has replaced missing parts and damaged items without issue. Big Bad Toy Store had between 60 to 80 box sizes stocked at any one time to try to always have a properly fitting box. Product/Service. When you order something on Monday, it might not ship until next Wednesday. Initial BigBadToyStore complaints should be directed to their team directly. We also offer BBTS store credit as a payment method. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with BigBadToyStore Customer Service. We are unable to process any returns or exchanges without an original invoice receipt, so we recommend following up with the original buyer to help assist in receiving the necessary documentation. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Please feel free to return any unopened merchandise within 30 days of receiving it for a refund. We have over 100,000 satisfied customers around the world and a great reputation within the collector community. Bigbadtoy Store Inc. at 321 SMC DRIVE SOMERSET WI 54025 US. We pride ourselves on the ability to bring you the collectibles you want at low prices, while offering you the largest single, curated offering of Funko products all in one place. I contacted them, the customer service was incredible. Opened items are not elligible for returns. Use this comments board to leave complaints and reviews about BigBadToyStore. COPYRIGHT BIGBADTOYSTORE, INC. 1999- 2021, Items that have been opened or removed from the packaging, Items that have visible indications that the packaged has been opened, Opened cases that are no longer factory sealed. We sell Star Wars, Marvel, Transformers, GI JOE, and much, much more. PILE OF LOOT. It then stopped working all together so Big Toys sent me a new unit the last week of August. Be first to see new products! BBB accredited since 6/25/2007. I find their shipping handling to be quite slow though. Customer service may be reached by: Email: service@bigbadtoystore.com; Toll free: 888-980-2287 (7:00 AM to 3:30 PM CST Monday through Friday) While many vendors engage in parasitism on the sci-fi fantasy community (and the desires of children) Big Bad Toy Store are truly great merchants serving the communities they trade with. Customer Service/The Big Bad Toy Store. BigBadToyStore Help Center. But their prices became too high, their shipping too slow and their customer service dropped. HI. We pride ourselves on the ability to bring you the collectibles you want at low prices, while offering you the largest single, curated offering of Funko products all in one place. No response through PayPal. products, prices, store environment, etc.) In The Press. EMAIL: sales@bigboyswithcooltoys.ca MISSISSAUGA LOCATION:1650 Dundas St. E. Mississauga ON L4X2Z3 Canada 905-629-9366. Horrible customer service. Probs gonna buy from them again. International customers will be responsible for any additional fees, duties, or taxes for refused or undeliverable shipments. Big Bad Toy Store has never failed me. Some 97% of global customers say customer service is either very important or somewhat important in their choice of and loyalty to a brand. Also they spoke about a review earlier. HI. We are not responsible for any lost or damaged packages returned to us. They are still good for peace of mind I suppose. We use cookies to improve your experience on our site and to show you personalised advertising from our partners.By using this website you agree to our Cookies Policy. When it comes to customer interaction, big-box stores can be very different from your typical local shop or retailer. Very fast shipping in a very nice … Very fast shipping in a very nice package box. Your Last Name. Expect to pay between 10 to 30 bucks in fees when you get your package. I have no idea how to get money back. Your First Name. This company needs to take accountability and do there job...The customer service needs to communicate with the shipping department and get this imaginary tracking number that Big Badtoystore claims doesn't exist. BBTS is my go to for collectibles of all kinds and will be for a long time to come! Customer Service . Stating my own experience, they are honest .. It was you who told them where to ship it and they did. Subscribe. They're very good! 1,167 Products shopDisney; Toys; Sort By: Sort. I put the unit together as the directions stated. Blankets. I am currently in the middle of a refund with the company. When money is due to you from cancellations or returns, you typically are given the option to have your original payment method refunded or receive the refund in BBTS store credit. $18.00. I paid $600.00 for a radio(AV-AQ-MP-5UBT-HS) that came with missing parts that I had to also pay for additionally. Business Details. Music Action Figures Rancid ReAction Figure Wave 2 - Skeletim Charged. Probs gonna buy from them again. COLLECTOR - STANDARD - SUBSTANDARD $ 4. You can check your store credit balance by logging into “My Account”. While there are many things that can affect the in-store experience (e.g. Big Bad Toy Store Home. Debrief:Customers are not usually deliberately rude, demanding or vague. Customer service may be reached by: If the return is due to our error or a damaged or defective product, we will cover any return shipping fees as long as the return is completed through a BBTS return option (a prepaid label provided by us). Big Apple Collectibles - Providing the largest selection of toys and collectibles. Customer Service Hours. SHIPPING. FLAT RATE. Customer Service. Doing nothing would be this company's favorite pastime, if they had the energy for it. Returned shipment contains missing, damaged, or opened items, The return was received after the 30 day return window. I love the personal feel of the store combined with the high quality and low prices every day." Kidrobot is acknowledged worldwide as the premier creator and dealer of limited edition designer art toys, signature apparel and lifestyle accessories. $18.00. There is NO customer service. PayPal states up to 30 days. Standing 14.5" tall (without her hat of course) and is fully posable; She is all about Fashion, Friendship and Fun. Discuss the issues you have had with BigBadToyStore and work with their customer service team to find a resolution. Have groups share the message, the created backstory, and their appropriate customer service response. When we went into their system to update the card, we found that it is in fact the SAME card. Collectibles. BBTS Store Credit. 1-888-980-2287. One day, I received a call from an older woman whose purse was stolen while traveling. Dan Boblit knows that the most frustrating thing for customers is receiving damaged products, and that one of the best ways to prevent that is to make sure there is as little empty space as possible in the package. Dorksidetoys not only sells toys, but are collectors too. Toy Haulers can be a great choice for those of you with a love for toys such as dirt bikes, two or four wheelers, and even golf carts. We LOVE action figures and toys. Extremely Poor quality and service. I bought Batman Dark Knight Toy from the website www.bigbadtoystore.com. Some big-box stores don't emphasize customer service… Friend's Name. I find their shipping handling to be quite slow though. Safe At School Kids' Beanie Boo Face Masks Kids' Masks For School. Shop Featured For Dog Lovers. You've already flagged this alexis ojeda 2 reviews. I am so tired of waiting. Read real customer ratings and reviews or write your own. Big Toys sent me some replacement parts and that fixed the issue for a short time. Toys in Somerset, WI. Glassdoor is your resource for information about Big Bad Toy Store benefits and perks. First Direct steals the top spot, while three of the 'big six' energy suppliers languish at the … In my role as a customer service representative for a bank, I often received calls from people who’d lost their wallets and needed to cancel their debit cards. Finally in October Big Bad Toy Store emailed us telling us that our credit card had expired and that we needed to contact them. For return instructions, If we are unable to provide a replacement part and the item is sold out, a refund will be issued. About Big Bad Toy Store. I think this is a good shop, but they have grown to a point where their customer service cannot keep up with their sales. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with BigBadToyStore Customer Service. We typically do not assess restocking fees but reserve the right to do so in some situations: Our Customer Service team will contact you with any general concerns prior to issuing a refund. What We Do; Who We Are; Careers; Success Stories; CUSTOMER CARE. We may request that you e-mail a picture of your broken or defective item to help us determine what exactly is wrong and if a replacement part would be helpful. Horrible customer service. If not, lucky! Maybe someone has any ideas how to return money back, please contact me then or leave a comment. 0. Toy haulers may come as standard-sized Reply. I complained many times but they continue to IGNORE ME. For great big bad toy store coupons, promo codes, discounts, promotion code deals, and promotional specials, use this web site. Customer Reviews are not used in the calculation of BBB Rating . CVV Store Valid Dump. Unopened and unused items can be returned within 30 days unless specifically stated on the product details page. Store Reviews ( 20 ) (4,7 / 5) Review By Abdullah Katr, Germany. I had an item snap on its way here. Facebook is showing information to help you better understand the purpose of a Page. In cases where this is not possible, store credit will be issued. SHOP - HOLD - CHOOSE - SHIP . Returns are processed daily. I did re-order. Jewelry. If customs disposes your shipment for any reason, no refunds will be issued for product or shipping. Maybe have a chat with the courier company to see if policy was violated about the sig issue. Close. Refunds are in the original form of payment. I have contacted numerous shipping companies such as Purolator, UPS, DHL, Fed EX and even US and Canada Postal Services and all these companies informed me I need a TRACKING … Share. Thanks. Call 1-800-770-4662 Email The Place for Customer Service Stories. Prmdeal.com for you to collect all the coupons on the Big Bad Toy Store website! PayPal: Depends on your PayPal original source of payment. We use cookies (and other similar technologies) to collect data to improve your shopping experience. You can find contact details for BigBadToyStore above. United States English +1.800.876.8000. I received the product on the afternoon of 12/26. PACKAGE GRADING. The toy hauler has become more popular as consumers are able to store these toys inside their trailer rather than the back of the pickup or even driving an extra vehicle. BBTS is too big for their own good. Dragon Ball Z S.H.Figuarts Super Saiyan Full Power Goku. ABOUT. Big bad toy review. So due to people's impatience and ignorance they give bad reviews. BIG BAD TOYS. Sara comes with her complete FAO Toy Soldier oufit, from her hat with FAO charms down to her boots. Sign In. Posted by 2 years ago. “To me, customer service not only means helping customers get what they need but also making sure they feel supported. Face Coverings. Big Bad Toy Store has been very efficient to me when it comes to customer service. Yeah, sorry bud. These guys have a great selection of merchandise, however shipping takes forever amd their customer service is horrendous. Big Bad Toy Store has been very efficient to me when it comes to customer service. Useful. Probs gonna buy from them again. They shipped my request out in around 2 or 3 days. Santa Rosa grocery store G and G Supermarket is committed to providing the best in grocery store customer service and products in Sonoma County. Buy Dumps With Pin Online. Legit Seller D+P. please contact Customer Service. Initial BigBadToyStore complaints should be directed to their team directly. I asked them if they could send me the left hand that was missing. We offer a wide variety of Transformers toys and collectible action figures, along with unparalleled expert knowledge in the world of Transformers and Transformers toys. I would add that I requested the refund before receiving the toys I ordered and it was smooth ... Sep 27, 2020. As far as bbts is concerned, it is not their problem, but your own. Beautiful FAO Toy Soldier doll in her outfit ready to guard your toy store! Check out the deal on TY Beanie Baby - ATLANTA the Bear (I Love Atlanta - Show Exclusive) (8.5 inch) at BBToyStore.com - Toys, Plush, Trading Cards, Action Figures & Games online retail store shop sale I got the order and it turned out that the toy was broken. Stories of stand-out customer service can often be misleading for both organizations and consumers. Never had an issue and I've spent thousands with them. BBTS is too big for their own good. Customer Service: +1.800.876.8000. Yhey took the money. Skip to Content. MISSISSAUGA BUSINESS HOURS: … Join the Dorkside today. The figures look amazing though. Please contact Customer Service to receive authorization for your return so that the item(s) can be accepted. BigBadToyStore ranks 3rd among Figurines sites. I am currently in the middle of a refund with the company. Whining over shipping costs and time frames is silly. level 1. Customer service on point, selection on point, shipping on point. You may view your account to check a refund status. Agnostic Front ReAction Figure - Eliminator (Glow In The Dark) $18.00. You will be responsible for shipping the item(s) back and paying for the actual shipping fees. Both were faulty so I complained. U.S. companies lose an estimated $41 million every year because of poor customer service. I am currently in the middle of a refund with the company. Ghost ReAction Figure - Papa Emeritus II. In Partnership With. Adjustable Cloth Masks. And here’s the good news: when it comes to customer service, you’re in the driver’s seat. I contacted them, the customer service was incredible. Send Email Cancel. Most customer service stories that capture our imagination and “go viral” do so because they are exceptional in nature; they do not represent the everyday flow of … We are not responsible for any lost or damaged packages through a self-return option. Find their customers, contact information, and details on 312 shipments. CVV2 Dumps Shop. Postal Service, orders may arrive later than expected. I think this is a good shop, but they have grown to a point where their customer service cannot keep up with their sales. The idea here is to explain why the customer may have become difficult—for example, maybe the difficult customer had a bad day or a subpar experience. At 2021,Big Bad Toy Store has more and more discounts & special offer! Salaries posted anonymously by Big Bad Toy Store employees. See BBB rating, reviews, complaints, request a quote & more. If the item is damaged in transit or received in less-than-original condition due to poor packaging your refund will be less. Bbts provides excellent customer service, but your case has no grounds. Overview. Big bad toy review I had an item snap on its way here. Your Email Address. Great prices, great range, great service. REQUEST TO REMOVE Big Lots Weekly Ads & Big Lots Grocery Coupons. Any returns without authorization will be delayed and possibly not be eligible for a refund. Big Bad Toy Store coupons and BigBadToyStore.com coupon codes can help you save a lot. Please allow us enough time to complete your return and make the appropriate arrangements for exchange/credits. Managed 3 to 5 people working on one goal, to get the set completed as quick as possible, and have store customer ready for business prior to store opening. They gave us 4 days and then canceled our order! Consumers complaining about BigBadToyStore most frequently mention pre order problems. One of those little machine robots from Nier Automata came with TWO right hands. Pet Memorial. Most of the negative reviews are silly. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Garden Decor. Sailor Moon Eternal Proplica … Initial BigBadToyStore complaints should be directed to their team directly. Monday - Friday 7:00 AM to 3:30 PM CST. service@bigbadtoystore.com. customer service is always going to be one of the top factors that impact how shoppers perceive your brand. Package condition, unless you have purchased Collector's Grade: Toll free: 888-980-2287 (7:00 AM to 3:30 PM CST Monday through Friday), Credit Cards: Typically 3-5 business days. Is big bad toy store legit? If you choose a self-return option (a carrier or service of your choice) you will pay the cost charged by the carrier selected and will not be reimbursed. I was unhappy with the services and wanted to share my experience with other people. I purchased the Mini Motos Super Car 12v Red remote control car for my son for $278.00. 84 likes. Also they spoke about a review earlier. Also they spoke about a review earlier. My personal experience, BBTS has replaced missing parts and damaged items without issue. Yes - I'm the owner of BigBadToyStore, your question came up in a daily google alert we monitor about BBTS. This company offers collectible toys through internet sales only. They did refund. HI. If the item is no longer available, we will be happy to issue a refund. BigBadToyStore has a massive selection of toys (like action figures, statues, and collectibles) from Marvel, DC Comics, Transformers, Star Wars, Movies, TV Shows, and More Customer … Transformers War for Cybertron: Earthrise Titan Scorponok. Located in somerset, WI. $18.00. Customer service was great.I asked for replacements. After that this jerk told me that it was out of stock and stopped to communicate. I had an item snap on its way here. Blond hair can be styled over and over for endless fun. Keep up the good work! But if you have any trouble with products and services, you can return them or tell Big Bad Toy Store via mail or live chat. Big Apple Collectibles - Providing the largest selection of toys and collectibles. Keep the toys and we'll refund the money then you can re-order. ... (I work in the electronics department of a children’s toy store chain. Please pack the item in an appropriate-sized shipping box and use bubble wrap or other fill to adequately protect the item. Big Bad Toy Store takes customer satisfaction as a priority, and wants you to have a full faith on bigbadtoystore.com. The figures look amazing though. Need to reach us? Archived. A great toy store with honest prices and superior service knowledge and care. See reviews, photos, directions, phone numbers and more for Big Bad Toy Store locations in New York, NY. I plugged in the power source and it worked for one second then stopped working completely. NO toys arrived. this includes: Any defective item or item damaged in transit can be exchanged for a replacement of the same item (or a replacement part depending on the issue), if you send us the request within 30 days of receiving your order. Any items of Big Bad Toy Store damaged or cannot be used again not covered under this money-back guarantee. Toys. We use cookies (and other similar technologies) to collect data to improve your shopping experience. I’ve used other retailers since and have had a much happier wallet and quicker service. Email Customer Service. Accessorize The Fun Way Safe Face Masks For Kids Animal Cloth Masks $ 2.99. Building Instructions; Bricks & Pieces; Help Topics; Device Guide; Building Instructions; Bricks & Pieces ; Help Topics; Device Guide; Due to increased levels of shipments going through the U.S. All rights reserved. The 100 best and worst companies for customer service. Verified Purchase. I contacted them, the customer service was incredible. Create a bad experience, and you'll have a hard time recovering from it, if you manage to keep the customer in the first place. One Size Fits All Reusable, Washable and Safe! Also see if your credit card company has any recourse. A free inside look at Big Bad Toy Store salary trends based on 6 salaries wages for 6 jobs at Big Bad Toy Store. The figures look amazing though. Any returns without authorization will be delayed and possibly not be eligible for a refund. If a shipment is returned to us as undeliverable due to an error on your part (such as incorrect address or not home), we will contact you to reship the package; any return and reshipping costs are due before the package is reshipped. Bag. © 2004-2021 ComplaintsBoard.com. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. (I was working the phone side of customer service at a big tech retail store. (currently 04:32 AM CST) Call Customer Service. MENU. BigBadToyStore has a massive selection of toys (like action figures, statues, and collectibles) from Marvel, DC Comics, Transformers, Star Wars, Movies, TV Shows, and More Please do not ever place the shipping label directly on the item to return it as this results in a partial or no refund. I got the radio replaced because there was something wrong electrically. BigBadToyStore has a consumer rating of 2.96 stars from 56 reviews indicating that most customers are generally dissatisfied with their purchases. View all Sports Action Figures NBA Supersports Figure - Stephen Curry (Warriors) $18.00. 14 reviews for BigBadToyStore, rated 1.29 stars. I am a father and my child gets into odd sci-fi and fantasy toys. I pre-order with no deposit, and wait for my favorite bots to come in. They shipped my request out in around 2 or 3 days. New arrivals at all Big Boys Toy Store. Friend's Email Address. Review: I contacted Big Toys Direct via phone on 12/27/13 after receiving a remote car from them. Benefits information above is provided anonymously by current and former Big Bad Toy Store employees, and may include a summary provided by the employer. This particular customer retains a straight tone of voice throughout the conversation, which lasts 15 minutes, but I’ll share the best part of it.) Re-shipments for domestic customers may not be elligible for Flat Rate Shipping. Hot-off the truck!!! ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with BigBadToyStore Customer Service. Share your voice on ResellerRatings.com I requested a full refund without stating any reasons, and they did quickly even without negotiations .. The packaging must be in the same condition as when initially received. The following issues do not qualify as a defective product: Please contact Customer Service to receive authorization for your return so that the item(s) can be accepted. Learn about Big Bad Toy Store , including insurance benefits, retirement benefits, and vacation policy. Refunds on returns are issued after the product has been received and processed. If the return is for any other reason, we will not pay for the return shipping fees and you will be responsible for all shipping costs without reimbursement. 5 years ago. If the return is due to our error or a damaged or defective product, we will issue store credit for what it would reasonably cost to ship the item back to us using a cost-efficient method. Divisional Sales Manager Crown Bolt Inc. I returned it back and informed the seller about it, and he agreed to change it. Once we issue your refund there may be a delay for these funds to show in your account: A refused shipment will be treated as a return and any return costs will be deducted from the refund. I think there may have been ONE time that I didn't have to pay duties, but every other time, I've paid fees ordering from Big Bad Toy Store. They replaced it with another bad one. Gundam Universe Char's Zaku, Sandrock & ... Akira Project BM! Find 7 listings related to Big Bad Toy Store in New York on YP.com. Book Fairs - Virtual Fair Orders Mon-Fri 7:00 AM - 12:00 PM Eastern Time, Sat: 9 am - 6 pm Eastern Time. I asked them if they could send me the left hand that was missing. Be a Hero – Sign up to receive our emails today and we'll donate a meal to a shelter dog on your behalf. Judas Priest ReAction Figure - Rob Halford. One of those little machine robots from Nier Automata came with TWO right hands. Overview of BBB Rating. Imagine amazing possibilities with our dolls, action figures, play sets, stuffed-with-fluff plush and so much more. Big bad toy review.